OUR POLICIES
Ensuring Service with LEADER OF THE PACK
Your spot is held for one week pending the return of enrollment form, behaviour questionnaire and payment. Payment must be received prior to the first visit and necessary to secure a consultation date.
If payment or delivery of forms will be delayed contact Jennifer regarding the date they are to be expected and whether or not your spot can be held until then. If your form has not been received without phone call then you run the risk of forfeiting your spot.
Jennifer Reed only takes on a certain amount of clients’ cases at any given time to ensure availability and support. Jennifer Reed -Leader of the Pack selects clientele to work with to ensure quality and success.
I understand that working and handling a dog is not without risk to myself, family members, trainer or guests or those in the community, or my dog. There are many variables in life, dogs to which we may be exposed to, may be difficult to control and may be the cause of injury even when handled with the greatest of care or otherwise. And because accidents may happen in the course of moving about which may cause physical injury, I hereby waive and release Jennifer Reed, Leader of the pack touch-free dog training, its landlords, employees and other agents from any and all liability of any nature for injury or damage that I my dog, members of my family, or my guests or to my property may suffer at any and all times.
I expressly assume the risk of any such damage or injury while attending any dog related sessions while I am in my home thereto or in any public venue. I hereby agree to indemnify and hold harmless Leader of the pack, their landlord, employees and agents from any and all claims by me or claims by my family, third party claims, or any other person accompanying my dog or me to Leader of the Pack and any other function, training/consultation with LEADER OF THE PACK Jennifer Reed.
I realize that I will be given the tools and techniques to complete a behaviour
modification program and must follow the directions given or the behaviour
modification plan could fail.
I acknowledge that I understand there are no refunds or transfer of funds to any class or session once payment has been made after the first visit. The fee paid was for that specific block of sessions and not to be applied to any other class nor service.
Payment must be received prior to the first visit/consultation. Securing a date for a consultation is only booked once payment in full has been received.
If canceling a contract prior to the first, and only the first visit, after payment has been remitted, there will be a $30 administration fee charged.
If there is an NSF payment there will be a fee of $20 charged.
If, during a contract of visits , you cancel a visit without 24 hours notice than the visit is forfeited and not to be rescheduled to a later date.
I understand Leader of the Pack may refuse any dog or person for any reason, with out explanation and may cancel a session with any client with or without reason. Client understands that non-compliance in the following of direction of behavioural advice could terminate services/contract immediately with LEADER OF THE PACK. Services received from LEADER OF THE PACK are a privilege and not a right.
I acknowledge that I have read, understand and agree with the terms and provisions of the waiver, assumption of risk and to hold harmless and that I am signing and delivering the same freely and voluntarily and unconditionally.
I completely agree to the
original terms agreed upon when booking the time and number of visits with Jennifer
Reed-LEADER OF THE PACK TOUCH-FREE DOG TRAINING and understand that I am
responsible for this contract number of visits.